The Difference the Right Employees Can Make For Your Construction Business
Over the holidays this Christmas season I went on an annual goose hunting trip in Illinois with some contractor buddies. My first return flight was delayed and I was at risk of making my connection to get back home. I was obviously bummed out. But, thanks to just one exceptional airline employee, I made the connection and got back in time to celebrate the New Year with my family. Here's what that employee did and why you should seek, choose and train your employees to be just like her.
First off she had a great attitude and presented herself well
The woman who checked me in was well dressed and well groomed. Sure she had to wear a uniform (and so should your employees), but in addition to wearing professional attire she obviously also had a lot of self-respect and presented herself well. Unlike others I observed working around her she was professionally groomed, interacted with a genuine smile and spoke with a professional vernacular. I suspect someone raised her to be that way and I could tell it was natural for her, not an act. In my opinion hiring her was a great investment.
Next, she managed my expectations and offered proactive assistance
Then she was at the gate and was working hard to mitigate potential challenges
Yes, the same woman who checked me in soon came to work the gate, and was all by herself. I suggest, like a small business, the gate at that small airport could not support additional overhead. She was obviously cross trained by her employer to perform a wide variety of tasks and to do so very efficiently. For that I not only credit her employer for properly training her, but for also hiring an employee with the right cognitive abilities and a desire to learn. For that I can probably also credit her as well as whoever raised her and or mentored her in her formative years. With her actions, knowledge and a professional demeanor she got the incoming passengers squared away, prepped things for my outbound flight, and very efficiently got us all boarded faster that I have ever experienced before. And I travel a lot! She minimized the potential delay big time like it was second nature.
The good news was that I made my connection to get home.
I hope sharing my experience that day will help you make better hiring plans and decisions. For additional help and insight check out his article titled "One Simple but Powerful Tip for Hiring the Right Employees”