Getting Your Remodeling Business Ready to Produce More Work
Growth in consumer spending on remodeling during 2018, and beyond, is expected to skyrocket. This means that remodelers will have the opportunity to grow their businesses, and if done well; will make a lot of money. But is your business ready for the work? If you are already working too hard for too many hours will increasing volume just end up with you in divorce court and or on blood pressure medicine? Below I offer a vision, and some suggestions, for what you can do to be ready. If you already allowed yourself to get in too deep, then perhaps my suggestions can help you create a plan to get things running better than you had ever imagined.
It all starts with estimating.
Estimating might as well be the center of the universe for remodeling contractors. Using a defined process and key information, your production team can conquer that universe. If you grow your business without an advanced estimating system you risk dropping into a financial black hole. Your estimating should not only help provide a profitable selling price, it should also create, document, and organize the information your production team needs to build independently, without constantly bothering you or your salespeople. Done well, it should also help you predict your cash flow needs, and therefore your payment schedules. This way every job finances itself using your clients' money to pay bills on time, not yours. Successful estimating will also help your production team identify and schedule all the resources needed to complete the project weeks, or even months, before they are actually needed at the job site.
A real estimating system includes job costing.
First, an estimate is not
what you give to a prospective client. That is called a price. The estimate is really the contractor's best guess on what the project will cost their business to complete before overhead and profit are added. That's right, it’s just a guess. To continuously improve the accuracy of that guess, particularly as your business is exposed to new products and construction methods, or brings on new untested employees, job costing will be the only way to reduce the risks of estimating. Imagine going six months or a whole year before realizing you were using inaccurate information. Imagine the benefits of offering profit sharing if your team brings jobs in on budget. But, what if your budgets are never adequate and there are no profits to share, and when your employees ask why you can't tell them?
This all requires a well set up financial system.
Even if you are a good estimator and you never miss any of the sticks and bricks, if you do not know which labor rate and markup to use you may be buying jobs instead of selling them. Without a well thought out list of estimating and matching time card work categories (sometimes referred to as phases), you will never know how well your team did compared to your estimated labor assumptions in specific areas. Also, without the right time card categories, how will you know and or confirm how many non-billable hours of pay you will need to add to, and cover, inside the burden labor rate you assume and charge for their billable hours?
There are plenty of things to work on as you grow a remodeling business. However, if you don't get the estimating of your jobs right growing your business will just help you lose money faster.


If you are still running free estimates and playing a numbers game of leads to appointments to sales then I have something valuable to share. In the past I believed that if I did not actively pursue new clients, and provide free estimates, I would have no income. It was a numbers game; 5 leads - 3 appointments -1 sale. Sound familiar? In this article I share my lesson in letting go; finding the faith to trust a system to qualify prospects, and the positive impact it can make for your business as well as your cash flow.
As a result of that temporary relationship I learned how to create a trained support staff at my own business and secured steady work for my team. By learning how to use and sell paid consultations our leads turned into project development retainers which then turned into profitable construction contracts. That temporary relationship was also a big success for the partnering firm; they had a record earning year and made a lot of money.
I no longer run around from appointment to appointment. I now have the time to focus on creating more ways to provide paying prospects with value early in the process. Our business is running with more consistency and cash flow has increased. For every consultation I go on now we have a 70% close rate to a full construction contract, a 20% conversion to a design/material contract and about 10% of our prospects don’t move forward.
Guest Blogger: Cynthia Murphy, CKBR, is a Certified Kitchen and Bath Remodeler and co-owner of
Don’t you just hate it when a prospect you expected to do business with gives your detailed plans and or specifications to another contractor? That’s bad enough, but isn’t even worse when they give the job to the other contractor and that guy would never have been able to offer the work or price the job without your specs?
“Will you need help discussing and specifying the details and products to be used in your project in order to make good decisions about your project and how much money to invest in it?”
Here is some sample language you can consider using inside the remodeling proposals you create for prospects. This information is for your reference only. Be sure you have it reviewed by your own legal council before using it.
Builders, remodelers and lumber dealers often get in trouble with lumber framing packages by overlooking the obvious…the volatile lumber market. Most contractors and lumber dealers do not have the luxury of pricing a job today, signing it tomorrow and buying the required materials the next day. By the time a job is priced, signed and the lumber gets delivered to the jobsite 30, 60 or even 90 or more days may have passed and lumber prices may have changed as much as 20%. At the Estimating Workshops I did this concern comes up quite often and attendees often share how their profits are affected as a result.
He says some weeks do not change at all. However he also points out that 70% of the time they do change by an average 2.5% each week or 10% per month. Based on those realities a contractor who estimates a framing package using today’s lumber costs at $10,000 may end actually paying over $13,000 for that same package 90 days later. For those of you who understand how margins and markups work, not only will the contractor have lost the $3300 due to price increases, but also the gross profit margin on that difference. At a 50% markup that’s another $1650 of gross profit that could have been included in the sell price to help cover overhead and profit.
Growing a remodeling business past $1Million a year of installed sales comes with new costs and expenses as the number of employees and overhead related activities naturally increase. Just like estimating the cost of a remodeling project, the business owner will need a practical plan for growing the business and an accurate estimate of the costs related to growing it. Then just like a remodeling project the business needs a way to measure how well things are actually going against the plan and budget.
As the business grows and more employees are added to share the workload the owner must be able to delegate tasks he or she probably did them self as they grew the business. These delegated activities might include things like product selection, product procurement, production management, and even the responsibility for doing the estimating.
Without an accurate financial system in place your business will, unfortunately, be like the majority of other remodeling businesses in our industry. Over 80% of remodelers have no idea of the true cost of being in business. These businesses use what is referred to as the WAG method, or "Wild Ass Guess Method” for estimating direct cost and even the markup percentage to use on estimated costs when pricing the jobs they sell. If that describes you and your business put the things I describe here in this article in place at your business before you seek to take-off past $1Million in remodeling. Growing your business should be rewarding and profitable. Entering the unknown without being properly prepared can be costly and may even lead to the demise of your remodeling business.
I had to add up all the numbers with a calculator multiple times before having enough confidence to give it to my prospects because I didn’t always get the same number!
Eventually, after a lot of experimenting using the yellow pad I eventually incorporated what I had learned into an Excel Estimating spreadsheet I created on my own. Doing so definitely improved the speed and accuracy of my estimating methods. The end result also provided the majority of information the production team needed so they could build the job without me around, leaving me time to sell more work.

Bits
Cost to repair and maintain tools and equipment







A Hearing on the Rate Filing will be held at 10:00AM on Thursday, January 30, 2014 at the Division of Insurance, 1000 Washington Street, Boston, MA. For more information you can refer to
I want to thank fellow EMNARI Member
I was discussing the cost of labor the other day with a client, and he told me he really had a handle on what his costs were. “No kidding? That’s great,” I said. I then quizzed him on what factors he’d included, and was impressed that he’d gotten so many: wages; company-paid payroll taxes; Worker’s Comp; liability insurance; vehicles, cell phones, and small tools used by production workers; health insurance; retirement. “And what about non-productive time?” I asked. Puzzled, he asked me what I meant.
Let’s do the math.







Position Being There





