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Invest In Your Remodeling Business Now, Or Pay Forever

Posted by Shawn McCadden on Mon, Jan 05,2015 @ 05:00 AM

Invest In Your Remodeling Business Now, Or Pay Forever


Business improvements for remodelers

 

The New Year is here again. For many it’s a time to plan and make commitments for the changes and improvements needed to make the coming year better than the last.  Then there are the remodelers who say they and their companies are too busy working to take the time to remodel their own businesses. What they may not know is that if they don’t invest now to either train employees or restructure their businesses, they will be paying for not doing so for a long time to come.


What am I referring to?

  • I'm talking about proactively taking a look at how efficiently you run your company in order to get better returns on your investment of time, money and focus.
  • I am talking about assessing your company's cost effectiveness and taking into account if employees are properly trained to do their jobs so you don’t have to micromanage them.
  • I’m also talking about creating the ability to actually be “present” when you sit down to have dinner with your family or attend your child’s soccer game.

Retirement planning for remodeling business ownersYou can invest now to train managers or employees and to rework structural shortcomings within your business.  Or you can pay forever by running a shoddy show that won't give you the financial returns that it takes to stay in business and retire before your body eventually gives out.

If you don't do it now, how much profit will you possibly lose until you do set a plan into action?  If you don’t do it now how much will your procrastination cost you over the coming years you are in business; including the compounded interest you could have earned each year towards your eventual retirement? 

I know many remodelers who have no retirement funds at all.  How about you?


Don’t forget about lost opportunities

By sticking with the status quo many business owners are also missing out on opportunities they could have concentrated on if they were not constantly dealing with and fixing the same problems over and over again. For example, at a recent workshop for remodeling business owners I broke the attendees out into several groups and asked them to assess their business’ current status. One group of eight remodelers agreed their production slippage problems hurt them financially at a cost of at least 10% of total volume each year.

I then asked them to reference that in the point of view of being a $1 million/year company. They agreed this 10 percent production slippage loss would equal a $100,000 deficit each year. Would you want that to happen or keep happening at your business?


Here is a tough question to ponder

Does your spouse or significant other know you have such opportunities to make and keep more money?   Or, are you hiding that fact from them and others so you don’t have to recognize and address the shortcomings of your business and or your business acumen?

It's up to you. You can pay now, or you can pay forever.

Topics: Remodeler Education, Contractor Training, Worker Training, Careers in Construction, Business Growth, Retirement Planning, Earning More Money, Production Considerations, Business Planning, Leadership, Sage Advice

Yellow Pad Estimating For Contractors: The Good and the Bad

Posted by Shawn McCadden on Tue, Apr 22,2014 @ 06:00 AM

Yellow Pad Estimating For Contractors: The Good and the Bad

Yellow Pad Estimating

 

Many contractors start out estimating and learning how to estimate using what I refer to as the “Yellow Pad Method”.    Using paper and a pencil they can create estimates any time and on the fly.   However as the business grows, particularly when others take over the management and building of projects sold, the typical yellow pad estimate may not give the build team the information they need to build the project on their own.  Also, the information within the yellow pad estimate may not be in an intuitive and organized format, making it hard to find the information they need. 

I came to this realization as I built my company and eventually formalized my estimating method and started using a better tool to get it done.   I learned at lot by attending training seminars, reading articles and plenty of trial and error.  In this blog post I’ll share a little about what I learned during the evolution in hopes it will help your estimating evolve.  

I’ll even offer you a free copy of my recently updated Excel Estimating Spreadsheet Template.

 

The Good

Actually I think yellow pad estimating is the best way to learn how to estimate.   I say this because every time you do a new estimate you start out with a blank canvas.   This allows you to be creative and try new ways to estimate and organize your info each time you do one.  Using the yellow pad I learned how to do estimates in a variety of formats.   For example the information in the estimate could be listed in critical path order, the same order I promised my client and therefore wanted my production team to build it.  For another client I assembled the information room by room so they could decide what to do at a later date if the total cost came in higher than their current budget.

Using the yellow pad I could also do quick estimates for small projects on the fly.   This often allowed me to sell the job at the first visit as long as I could also easily write up my proposal ready for a signature.   That was back in the good old days when work was plenty and hand written proposals were the norm.

 

The Bad

Eventually I became frustrated with many of the limitations of using the yellow pad to estimate.  Here is a brief list of what I ran into that motivated me to make the switch to using Excel spreadsheets instead.

  • Yellow pad estimate methodI had to add up all the numbers with a calculator multiple times before having enough confidence to give it to my prospects because I didn’t always get the same number!
  • Cutting and pasting to insert missed tasks was literally cutting and pasting using scissors and tape.
  • If a prospect who several months back had said no to my price called back to go ahead, making updates to the estimate was not possible, I had to do it all over again.
  • If the customer wanted to make product substitutions or wanted suggestions to value engineer the project, to be confident about the price differences I had to do the estimate all over again for each option.
  • After hand writing the estimate and proposal me or my staff then had to also hand write out the sub contractor agreements and the materials lists.
  • When I had to do another estimate for a similar project trying to reuse an old estimate wasn’t as simple as copying and pasting or changing the quantities like it could be using a computer to do so.

 

Then I started using Excel to Estimate

McCadden's new estimate templateEventually, after a lot of experimenting using the yellow pad I eventually incorporated what I had learned into an Excel Estimating spreadsheet I created on my own.   Doing so definitely improved the speed and accuracy of my estimating methods.  The end result also provided the majority of information the production team needed so they could build the job without me around, leaving me time to sell more work.

For more on how I advanced my estimating methods and how I used the Excel estimating template check out this previous blog post titled Don’t Underestimate Your Estimating System’s Potential”.

Click on the button below to get my NEW UPDATED Estimating Template now!

free excel estimating template

 

 

Topics: Remodeler Education, Estimating, Earning More Money, Production Considerations, Estimating Considerations

Help With Evolving From Contractor To Construction Business Owner

Posted by Shawn McCadden on Tue, Mar 25,2014 @ 06:00 AM

Information and Guidance To Evolve From Being A Contractor To Being A Construction Business Owner

Contractor or construction business owner

 

With remodeling spending expected to grow by double digits this year many remodelers can and will be taking advantage of the opportunity to grow their businesses and their market share.  If this includes you, be careful.  One of the most common reasons for small business failure is growing the business faster than the systems required to support that growth.

 

History shows us that as the volume of work increases at their businesses most contractors will be challenged to produce the work. Challenges will include important things keeping up with the workload, finding and keeping good craftsman, finding and keeping project managers and or lead carpenters, the handoff from sales to production, and managing allowances. 

LIRA Report showing 2014 spending growth

 

Decision time: Will you remain a Contractor or become a Construction Business Owner?

Construction business systems improvementMy experience has shown me that those business owners who think of themselves as contractors will typically be the ones who experience most if not all of these challenges as they grow their produced volume of work.   Rather than do things differently they just try to keep up with the growth by doing more hours themselves and hiring more people who will need to be supervised.   On the other hand those contractors who seek to become what I refer to as “construction business owners” will be adding to and improving their business systems so they and their team members can share responsibility, work smarter and work together more efficiently.

The good news is that being able to charge enough money to first invest in putting helpful systems in place, and then also continually paying for them once they are in place, is becoming practical again for many more contractors.   According to a recent survey by LEK Consulting, discussed in an article by Craig Webb, Editor in Chief of Remodeling magazine, contractors are now feeling reduced price pressure from consumers and are enjoying greater opportunities to be selective about the jobs they do take.  This is great news if you have been waiting for a good time to risk growing your business.

 

Improving production at a remodeling businessWhy I created the list of article links listed below

In mid April I will be headed out to the west coast to help one growing contractor and his team members create and implement the systems the business needs to improve their production efforts and take advantage of growth opportunities he is experiencing in his local area.   We will have a lot to cover in a few days together.  To help him and his team get ready for my visit I sent him a collection of links to articles I think will help them get the mental and creative juices flowing and will help maximize our discussions. 

As I was putting the article links together it occurred to me they would be good ones to share here at the Design/Builders Blog.  I also added a few more here than I had sent him.   If like my client you want to move from being a contractor to being a construction business owner I suggest you read them all and do so in the order they are listed.   I hope you find them helpful and enlightening.

Feel free to offer your own thoughts and or suggestions in the comments area.  

 

Links to articles for contractors who want to grow their businesses.

The Design/Build Remodeler’s 10 Step Plan for Success

3 Objections Your Boss May Have About Hiring an Industry Expert

Afraid To Hire Employees For Fear Of Running Out Of Work For Them?

Don’t Underestimate Your Estimating System’s Potential!

Tips for Reducing and Controlling the Effects of Construction Allowances

All I want for Christmas… Is a Real Production Manager!

An Overview of the Lead Carpenter System

Interesting Considerations for Putting the Right Employee on the Right Job

3 Good and 1 Bad Reason to Offer Profit Sharing Rather Than Bonuses

Checklist for Implementing the Lead Carpenter System

 

 

Topics: Contractor Training, Business Growth, Production Considerations, Leadership, Sage Advice

3 Simple Steps To Covering A Carpenter's Non Productive Time

Posted by Shawn McCadden on Sun, Feb 02,2014 @ 06:00 AM

3 Simple Steps To Covering A Carpenter's Non Productive Time

Covering a carpenter's non-productive time

 

If your business pays a carpenter or other hourly employee for non productive time you better know how to build it into your labor charges so your customers are paying for it, not your profits.   The theory for how to do it is actually very simple.

 

 

What is nonproductive time?

Nonproductive time is the hours you must pay an employee for, when he or she is not producing income for the business.   Basically it’s what is typically referred to as non-billable time.   Non productive time can fall into a variety of categories for a construction company.  Here is a brief list of common examples:


Examples of nonproductive time for a carpenterExamples of nonproductive time for carpenters

  • Attending weekly meetings
  • Shop, tool  and vehicle maintenance
  • Commuting to/from projects
  • Attending educational events and training
  • Vacations, Holidays, Sick Days
  • Attending company social functions

 

How to include nonproductive time in your labor rates in 3 steps

In order to pay an employee for his or her nonproductive time a contractor must charge enough for that employee’s annual billable hours to also cover the non-billable hours.  To figure out how much to charge follow these simple steps.

  1. Add up the total annual cost to the business to compensate and support the employee.   In addition to hourly wages, here is a partial list to help you out.   Add any others specific to your business.
    • Employer paid taxes and Social Security
    • Vehicle expenses
    • Vehicle replacement
    • Workmen’s Comp
    • Liability Insurance
    • Medical benefits
    • Education and Training
    • Employee raises during the year
    • 401K or similar
  1. Add up the total annual non-billable hours for that employee and subtract them from total paid hours to determine that employee’s total available billable hours.
  2. Divide the total annual cost to compensate and support the employee by the total annual billable hours for that employee.

The resulting number is what you need to charge for each billable hour so it will, over the course of a year, bring in the money needed to pay that employee for all billable and non-billable hours.

 

Below is an example to help show how the math works

Labor cost for a carpenter

 

The example assumes an annual cost of $60,000 to compensate and support the employee.  It also assumes the employee will be paid for 2080 hours but can only be billed out for 1900 hours.

$60,000.00 ÷ 1900 billable hours = $31.58/Hr billable hourly rate

 

To prove the example above works simply multiply the billable rate by the number of billable hours to prove it will produce the total amount of money you will need to cover the cost of the employee for the entire year. 

1900 Billable hours X $31.58/Hr = $60,002.00

 

 

It’s that simple! Kinda...

Figuring out what to charge to cover your carpenter’s nonproductive time is simple to do, but here are a few caveats to keep in mind so you don’t come up short on the money you need.

  • If the employee doesn’t work all of the assumed billable hours you will not collect enough money.   So, if you have an employee who is constantly sick or is unreliable, realize that even though you may not be paying the employee for the missed time, that missed time is not contributing to the dollars you need to cover the total annual cost of the assumed non-productive time.
  • And, if in your billable hourly rate you included the costs of items required to support the employee, you will also come up short on the money you need to pay for those items as well.

Contractor coach

Need help figuring out your Labor Costs?

Attend this workshop to find out how to calucalate and include burdened labor costs into your estimates

Get 6 credits towards your MA CSL renewal too!


"Estimating, Pricing and Producing Successful Projects"

February 7th, 2014 at Brockway Smith Company in Andover MA

February 11th, 2014 at Brockway Smith Company in Hatfield MA

February 12th, 2014 at Sterritt Lumber in Watertown MA

 

Rather work one-on-one?

Call or  Email Shawn today. 

Do it now so you can be confident you are pricing your spring and summer projects correctly!


Topics: Labor Costs, Financial Related Topics, Production Considerations

Are You Less Of A Contractor If You Sub Everything Out?

Posted by Shawn McCadden on Tue, Jan 28,2014 @ 06:00 AM

Are You Less Of A Contractor If You Sub Everything Out?

Contractor opinions about using sub contractors

 

One contractor seems to think so...

“It is not a trend, it's simply a lame category of builder that is trying to be the "business man" builder; a middleman, if you will.”

 

A trend I have definitely seen in the past several years is that many more contractors have moved away from using employees for their production work and are using sub contractors to get the work done.  These contractors are often referred to as “paper contractors”.  Some say using subs is the way to go, others disagree completely.  Contractors as well as home owners both have varying opinions on the use of subs, that’s for sure.  But, they do get to make their own decisions on which way they want to go.

Regardless of personal preference, does choosing one way over the other make you more or less of a professional contractor?  Assuming you run a legal and legitimate business I don’t thinks so.  I have personally worked with and or have interacted with contractors using both methods.  With the right business systems in place a contractor can do a great job for his/her customers using either method and can make a good profit for the business as well.

LinkedIn Discussion ModerationThen, in a LinkedIn discussion about markup posted by Gerry Gerber, I found a comment that really stopped me in my tracks.  The discussion was posted to the Contractor Talk GroupThe commenter seems to indicate that contractors without employees, those subbing out all of their work, are not good business owners.  From his comment I also assume he thinks of such a business model a “ponzi scheme”.  In fairness to the commenter I suggest you check it out to get a full context of the discussion and his comment before you make your own conclusions. 

As an FYI, I tried to leave a comment myself but the discussion group leader must be moderating the comments before they get posted.  As of the publishing of this blog my comment hadn’t yet been posted, although many others had been.   I offered my opinion about this practice in a previous blog post.   

 

Here is the portion of the comment that jumped out at me:

“The only reason you find the need to rely more on subs to do the lion’s share of work is that you are not able to do it yourself or run a company that can do that in house. I imagine that you must consult with others that fall into this same category in order to claim that it is a trend. It is not a trend, it's simply a lame category of builder that is trying to be the "business man" builder; a middleman, if you will. It's one who wants a large percentage of revenue and profit, but can't do any of the work. I've seen plenty of them in my day. Most are semi-retired builders...or living off their wife's income in between ponzi schemes. In my opinion, that is a poor business model for the client; too much overhead and not enough production or control of the project.”

 

So, what about your opinion?

opinions about using sub contractors

 

Do you agree with commenter?  Do you see it differently? 

Everyone’s entitled to their opinion and business owners can decide for themselves how they want to run their businesses.  I hope you will offer your opinion.  I also hope you will do so professionally.

 

 

Topics: Production Considerations, Subcontractor Considerations, Opinions from Contractors

MA Workers Comp Rates For Contractors May Go Up, Retroactively!

Posted by Shawn McCadden on Sun, Jan 26,2014 @ 09:00 AM

MA Workers Comp Rates For Contractors May Go Up, Retroactively!

Workers compensation rates in MA

 

 

The Workers Compensation Rates and Inspection Bureau of Massachusetts (WCRIBMA) submitted a rate filing on December 27, 2013 to the Division of Insurance on behalf of its members recommending a 7.7% increase in average rates for industrial classes. Workers compensation rates for construction workers fall under the industrial classes. 

So if the rate hike is approved contractors can expect their workers compensation premiums to increase. Using some quick math that means for classification code #5403, Carpentry- not otherwise classified, the rate for a carpenter being paid $25.00/hr will increase by about $.74/hr, or a total increase of about $1539.00 for the full year (2080 hours). 

That should help motivate contractors to add employees and help stimulate the economy...  Ready for more good news?

 

If you build anything they will come wr

Paying more is one thing, how about having to pay retroactively!

The proposed effective date of the rate filing is January 1, 2014. That means if the rate hike is approved as submitted insurance companies will be able to retroactively charge contractors the new rate all the way back to the first of the year.  Again, using some quick math, if for example the rate hike is approved as of March 1st, 2014, that means for a $25/hr carpenter under classification code #5403 the retroactive premium for January and February would be just under $255.00

Workers Compensation Rates and Inspection Bureau of Massachusetts

WC Code #5403 current rate: 9.61/$100 of payroll

WC Code #5403 proposed new rate: 10.35/$100 of payroll

 

Here’s the message the WCRIB is suggesting insurance carriers send out with all new and renewal policies:

“A filing is being considered by the Massachusetts Division of Insurance which may result in premiums different from those shown on the policy.   If it does, we will issue an endorsement to show the new premiums and their effective date.”

 

If you don’t like it you can speak your mind

WCRIBMA Hearing about workers comp ratesA Hearing on the Rate Filing will be held at 10:00AM on Thursday, January 30, 2014 at the Division of Insurance, 1000 Washington Street, Boston, MA.  For more information you can refer to Circular Letter #2230 and Circular Letter #2231 for details.

If you go, can you please ask if they will also write into the changes that contractors can retroactively bill their customers for the increase as well, and that all customers must pay the increase within 30 days of receiving the invoice from their contractor….?

 

If you plan to attend the hearing

Any person who wishes to participate as an interested party in this hearing must comply with the procedures set forth in 211 CMR 110.05 (3).  Persons who wish to present unsworn oral or written statements at the January 30, 2014 hearing are asked to submit a notice of intent to comment no later than January 28, 2014. All other persons who wish to speak will be heard after those who notify the Division in advance.

 

It pays to be a NARI Member

EM NARI MemberI want to thank fellow EMNARI Member Tom Messier of Mason and Mason Insurance for making me aware of this so I could share it with you.  I have known Tom for over 15 years. One reason I continue to do business with him is because he proactively shares this kind of important information with me and the other contractors he works with.  Tom also shared with me that the state has not seen rate increases since 2001.  Maybe that makes us lucky.  They did try to increase the rates by 14% two years ago, but the increase was denied.  He also shared that in the past the rate increases typically have taken place on September 1st of the year they were approved. 

 

 

 

Topics: Production Considerations, Estimating Considerations, Insurance Considerations, Workers Compensation

All I want for Christmas… Is a Real Production Manager!

Posted by Shawn McCadden on Thu, Dec 19,2013 @ 06:00 AM

Steve St Onge

 

Guest Blogger:  Steve St. Onge founded RI Kitchen & Bath, an award-winning design/build residential and light commercial remodeling company located in Warwick RI specializing in kitchens, baths, and multi-trade interior renovation projects.  Steve contacted me about help finding a production manager, so I convinced him to do this guest blog as a way to find a good candidate.  Steve can be reached via email at Steve@rikb.com

 

 

All I want for Christmas… Is a Real Production Manager!

Dear Santa Series

 

OK, so why is it so hard to find a complete package???

I want an employee who has:

  • A complete understanding of residential construction including knowledge about the challenges of older homes – say built before 1940, and also a working knowledge of current building code. 
  • A person with field installation experience so they understand just how long a task should take and what a quality fit and finish really looks like.
  • A people person – someone who can assemble and motivate a team of skilled professionals to complete projects on time, as well as maintaining a professional, respectful and solid working relationship with the architects and sales and design team that brought the project to us in the first place, with the ability to overcome challenges of missing information or changes, along with that all important trait of empathy for the client’s experience.
  • Production Manager wantedA communicator -someone who can exchange ideas, and be open to other’s solutions in addition to being able to clearly articulate their ideas through verbal and written channels in a timely and responsive manner.
  • A problem averter, not just a problem solver, because once there is a problem, it is too late.  This has to be someone that has vision and can plan and then implement that plan.
  • A detail person, someone who is organized, doesn’t lose the details and can create spreadsheets and collate data to analyze the stats and make adjustments to stay on schedule or increase efficiencies.
  • A tech savvy person, who understands how to leverage technology and use it in new and creative ways to manage multiple projects and tasks at the same time.
  • A student- someone who wants to continue to learn, and grow and accept new challenges.
  • A teacher- someone who is willing and able to share their knowledge to help others.
  • A happy person with good manners and a pleasant demeanor - someone you would invite to dinner.

Is this too much to ask?   I’ve been good….  Really.

 Production manager wanted

 

This is the second blog article in the "All I want for Christmas" series here at the Design/Builders Blog.

If you would like to contribute a guest blog for the Design/Builders Blog email Shawn with your suggest topic.

 

Topics: Fun Stuff, Hiring and Firing, Recruting, Production Considerations, Guest Blogs

Reducing And Controlling The Effects Of Construction Allowances

Posted by Shawn McCadden on Fri, Sep 27,2013 @ 10:31 AM

Tips For Reducing And Controlling The Effects Of Construction Allowances

Managing construction allowances

 

 

If you are building custom homes or doing high end remodeling it is your responsibility to help prospects and clients understand what their project will really cost. Don’t give or let your customers use inadequate budget allowances.

 

Isn’t it easier for a customer to accept a credit rather than an additional cost?  

Think about it. If a prospect or client has selected a granite counter, how often will that same client choose a $5.00/ft tile backsplash? Why not set the allowances for items not yet selected to a cost consistent with what other clients have spent in the past on similar projects? Applying this strategy will help protect your margin, and could actually increase your margin, assuming that you only credit back any difference in your direct cost.

 

One sure way to protect your mark-up is to eliminate allowances. However, depending upon the project or client, eliminating all allowances may not always be possible. But, reducing the number of allowances may be.  

Here are some ways contractors can improve results when working with allowances

  • Construction allowance managementTry to get your clients to make their selections during the design phase.
  • Identify what selections must be made and provide the clients with a list. 
  • To help them complete the list make showroom and or vendor suggestions. 
  • To motivate them to get the list done establish the date(s) by which they must complete the list and advise you of their choices.

 

To start or not to start, that is the question…

Persuade the client that it is in their best interest that you not schedule the start of their project until you know the availability or lead-time of all required products. You can even blame it on company policy. “Based on past experiences, our own and those reported by other contractors and homeowners, we have made it our company policy not to start any project unless we are sure we can complete the project on time, as agreed, with the least amount of disruption for our customers.”

 

Make that list and work it!

When you assemble the list of allowance items include the related dollar value included for each item and a total cost allowance value for all of the items to be selected. Make sure you include a column where the client can write in their actual selections.  Then, add one more column to the list where the clients will fill out the actual cost of their individual selections and can tally up the total for comparison to your list and total cost. If you’re comfortable doing so, this is the place to include what mark-up will be added on any additional cost over the allowance total.

 

Sample allowances and selections form

Many builders and remodelers report that creating and using a list often times provides the client with a sort of psychological goal of not exceeding the total allowance. Assuming you have established realistic allowances, clients will usually try to avoid any additional costs and or mark-up cost; spending more on one item only if they can save on another. 

 


Topics: Margin and Markup, Contracts, Allowances, Success Strategies, Production Considerations, Estimating Considerations, Keeping More Money, Plans and Specifications

RRP Nightmare-GC and His Subcontractor Both Get Nailed By EPA

Posted by Shawn McCadden on Thu, Aug 15,2013 @ 06:00 AM

RRP Nightmare-General Contractor and His Subcontractor Both Get Nailed By EPA

RRP Nightmare

 

Unfortunately, complying with the EPA’s RRP rule is not simple.  And, attending the required RRP Certified Renovator Training class will not adequately educate a business owner on all of the business and production practices that must be put in place to keep the business from becoming yet another victim of the RRP Rule due to violations.  

 

Contractors need to keep in mind that ignorance about the details and requirements of the RRP rule are considered by EPA to be excuses, not reasons for non compliance.  An EPA RRP Violation press release about your business and the fines that come with it can be a real nightmare!

Click here for my EPA RRP Summary for Remodelers


What happened?

On Monday this week the EPA released a press release announcing that James J. Welch & Co., Inc. of Salem MA is facing a penalty of $28,125 for allegedly violating the RRP Rule’s requirements.

Child Occupied FacilityThe press release alleges that the violations occurred while James J. Welch & Co., Inc. was acting as the general contractor performing renovations on a project at the former Frisbee School in Kittery, Maine.  At the time of the renovation the Kittery site was a child-occupied facility and therefore was subject to Renovation, Repair and Painting (RRP) Rule.

 


Three things stand out to me as things all general contractors need to be aware of:

  1. The violation was brought to EPA’s attention via an anonymous tip.
  2. The work that was in violation was being done by a subcontractor.
  3. Both the GC and the subcontractor are facing separate fines for the violations

RRP anonymous tipIn Feb. 2012, after receiving the anonymous tip, the EPA and the Maine Department of Environmental Protection performed an inspection of the site.  Based on the inspection, EPA determined that the general contractor did not ensure that a company hired as a subcontractor to replace windows at the school, New Hampshire Glass, was complying with the required work practices required under the RRP Rule.   (EPA press release about New Hampshire Glass violations and fine)


The violations included:

  • Failure to assign a certified renovator to the work site
  • Failure to cover the ground with plastic sheeting
  • And, failure to contain waste from the renovation activity

 

Learn from their mistakes

RRP and SubcontractorsThe nightmare both of these businesses are going through should serve as a warning for other business owners.   Both general contractors and sub contractors need to know each other’s responsibilities when it comes to compliance with the RRP Rule.   By understanding the rule the GC and the sub can then come to an agreement about who will do what and when they will do it to make sure that both of them are in compliance while doing the work, as well as creating and maintaining all required paperwork and documentation.   If you do not already have these things under control at your business I suggest you read my September 3, 2010 RRPedia blog titled: Contractors and Subs Doing EPA RRP Work Will Need to Work Things Out

 

Related articles:

If a Lead Test Indicates No Lead, Can A Non-Certified Firm Do The Work?

Do My Sub Contractors Need To Be RRP Certified?

Do my subs need to be EPA RRP Certified Firms?

Insurance Companies Rethinking Coverage Due to EPA RRP Rule

 

 

Topics: Effects of the RRP Rule, Production Considerations, Subcontractor Considerations, Business Considerations, RRP Related

After Bad Experience Contractor Shares Thoughts With His Employees

Posted by Shawn McCadden on Thu, Jun 13,2013 @ 06:00 AM

After Bad Experience At His Own Home, Contractor Shares Thoughts With His Employees

Tim Piendel of GreatHouse Atlanta

 

Guest Blogger: Tim Piendel is the Principal of GreatHouse Atlanta, a full service design/build remodeling firm serving north metro Atlanta. Reach him at tim@greathouse-atl.com or 678.352.1035.

 

 

 

Back story to this guest blog

Contractor email to employeesTim is one of my coaching/mentoring clients.  We have been working together to help Tim grow his business and put a plan in place so he can slowly reduce his day to day involvement by empowering current and new employees as his business evolves.   Tim shared the email below with me after sending it to his employees.  In the email Tim shares a challenge he had with a painting contractor doing work at his own home as a way to help his employees understand how GreatHouse wants to build and protect its brand.  With his permission I am sharing it with you.

 

Here is Tim’s email text.


ALL GreatHouse Employees and Subcontractors:

I just wanted to share with you an experience I recently had with a contractor since I don't want this happening with our jobs. It is my intention to stay successfully in business and I want you to be part of that success.

Here's the story…

Just recently I had some painting work done on my home. There were two parts to the project, a preparation and a completion. The contractor came to my home and performed the first part of the project but did a poor job. I pointed it out and gave the person a chance to fix it but I was given excuses. I talked it over with my wife and we fixed part of the project ourselves and called the contractor back to fix the issue. They came back and saw what a corrected preparation should be like but offered no apologies, just excuses. They finished the preparation fine after that, but I, as a homeowner had to initiate it. 

The next step was to complete the project. This was an exterior project so it was expected they would not be here when the rain had made completing the project impractical. However, there was no call. Kind of obvious, but still, a courtesy call is always welcome. The next day came and was ideal for completing the work. However, the contractor was a no show and a no call. This is unacceptable. Now, with rain coming in again, the project was delayed another week. At this point, as a homeowner, I am frustrated, mad, and have lost confidence in the contractor. This all could have been remedied with a simple communication. 

Lessons learned…

1. NO MATTER WHAT THE JOB, DO IT RIGHT! Shoddy workmanship always cost you more in the long run. Return trips always cost more in dollars and confidence.

2. DON'T MAKE EXCUSES. APOLOGIZE AND MOVE ON! A customer does not want to hear excuses; they just want honesty and closure. Besides, you'll dig yourself a deeper hole.

3. YOU CANNOT OVER COMMUNICATE!!!!!! Call, text, email…whatever is appropriate, but do so promptly and often.

4. AGAIN, YOU CANNOT OVER COMMUNICATE!!!!! When you don’t call to say where you are and they are expecting you, they are just sitting there boiling and waiting to pounce on you and make your job harder and unpleasant.

You may think that your job is only to complete your service or product but that is only part of it. We are PRIMARILY in the customer service business. We have fabulous clients! By the nature of our business, we are invited into people’s homes and we must respect their rules and timing. We must earn and keep their trust. They must have CONFIDENCE that we will complete the project correctly, on time and on budget. That's what we do.

Thank you for your time. As always, feel free to contact me with any question or comments. I want all of us to be successful. I am willing to help anyone that needs help.

'We are what we repeatedly do. Excellence, then, is not an act, but a habit.' - Aristotle

 

Thanks,

Tim Piendel

 

GreatHouse Atlanta wr


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